Play9 Privacy Policy

Play9 Studios Pty Ltd | ABN 60 629 938 763 | Last updated: May 2026

1. About this policy

This Privacy Policy applies to the website play9studios.com and the Play9 mobile and local applications available on the Google Play Store and Apple App Store (together, "our Services"), owned and operated by Play9 Studios Pty Ltd (ABN 60 629 938 763) of 2 Bond Street, Abbotsford, Melbourne VIC 3067, Australia ("Play9 Studios", "we", "us", "our").

This policy explains what personal information we collect, how we use it, and how we protect it. By using any of our Services you agree to the practices described here.

2. What information we collect

We may collect the following personal information depending on which Service you use:

From the website (play9studios.com):

Your name and job title
Your business name and industry
Your email address and phone number
Your message or enquiry

From the Play9 apps:

Your name and email address, if you contact us or register through the app
Device information including device type, operating system, and IP address
Usage data such as time spent in the app and gameplay interactions

We also collect standard technical data automatically when you use our Services, including IP address, browser or device type, and pages or screens visited. This data is collected via cookies and analytics tools (see section 5).

3. Why we collect it and how we use it

We use the information you provide to:

Respond to your enquiry or request
Deliver and improve our products and services
Send you information about our products and services where you have asked us to
Fulfil a contract or commercial relationship with your organisation
Understand how our Services are used so we can improve them

We do not use your personal information for automated decision-making or profiling.

4. Who we share it with

We do not sell, rent or trade your personal information to third parties. We may share it with:

Service providers who help us operate our Services (for example, email platforms, CRM or analytics tools), where those providers are bound by confidentiality obligations
Professional advisers such as lawyers or accountants, where necessary
Regulatory or government authorities, if required by law

If Play9 Studios Pty Ltd is involved in a merger, acquisition or sale of assets, personal information may be transferred as part of that transaction. We will notify you if this occurs and your information is affected.

5. Cookies and analytics

Our website and apps use cookies and third-party analytics tools, including Google Analytics, to understand how our Services are used. These tools may collect your IP address and usage behaviour in aggregate, non-personally-identifiable form.

You can disable cookies through your browser settings. Some features of our website may not function correctly if cookies are disabled.

6. Overseas transfers

Play9 Studios Pty Ltd operates with registered entities in Australia, the United States and the United Kingdom. Personal information you submit through our Services may be stored or processed in those countries. We take reasonable steps to ensure any overseas handling of your information meets the standards of the Australian Privacy Act 1988.

7. Your rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request that we stop using your information for marketing purposes

To exercise any of these rights, please contact us at the details below. We will respond within 30 days.

8. Security

We take reasonable technical and organisational steps to protect your personal information from unauthorised access, loss, misuse or disclosure. No transmission of data over the internet or via an application is completely secure, and we cannot guarantee the security of information you send to us.

9. Children

Our apps may be used by children in supervised commercial play environments. We do not knowingly collect personal information directly from children under the age of 13 through our Services. Our apps are deployed and managed by commercial operators, not by children or their parents directly. Parents with questions about data collected in a specific venue should contact the venue operator.

10. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be published at play9studios.com/privacy-policy with the date it was last updated. Your continued use of our Services after any changes constitutes your acceptance of the updated policy.

11. Contact us

Play9 Studios Pty Ltd

2 Bond Street, Abbotsford, Melbourne VIC 3067, Australia

ABN 60 629 938 763

Email: hello@play9.com.au

Phone (AU): +61 3 7036 5115

Phone (US): +1 415 996 8997

Phone (UK): +44 20 3603 2516

For privacy enquiries, please mark your message: Attention Privacy.

Governing law: This policy is governed by the laws of Victoria, Australia, and the Australian Privacy Act 1988 (Cth).